Coca-Cola Girl

I must ask this vraag - why do I have to get heated and upset to get results from customer service people?!
Ok before I start rambling about my current frustration..let me fill u in on the back story of my current frustration. I am not sure if this promotion is only in America, but for those that don't know what it is:
coke on put codes on all their products.
the amount of points each is worth depends on the size of the coke product. for example, 20 oz is worth 3 points while a 30 pack is worth 25 points. u enter these codes on the website and u can redeem the points for 'rewards.' The...