The film begins with a voiceover from David (Hugh Grant) commenting that whenever he gets gloomy with the state of the world he thinks about the arrivals terminal at Heathrow Airport, and the pure uncomplicated love felt as vrienden and families welcome their arriving loved ones. David's voiceover also relates that all the messages left door the people who died on the 9/11 planes were messages of love and not hate. The film then tells the 'love stories' of many people:

Billy Mack and Joe:
With the help of his longtime manager Joe (Gregor Fisher), aging rock and roll legend Billy Mack (Bill Nighy)...