Can someone give me advice?

So I haven't played Wizard101 for quite some time, and I decided to play again, when I typed in my user name and paswoord it gave me Error 110, so I sent an emai to recover my user name and paswoord but I haven't got an emai back yet. I know that i have not gegeven anyone my details because in game I never even talked to anyone so can someone tell me why I wouldn't get a user name and paswoord recovery email?